The insurance technology landscape is evolving at an unprecedented pace, driven by artificial intelligence, regulatory changes, shifting customer expectations, and the emergence of new business models. Understanding these trends is essential for strategic planning, technology investment decisions, and positioning for competitive advantage in an increasingly digital marketplace.
This pillar examines emerging technologies and their applications in insurance, regulatory developments that shape system requirements, evolving platform architectures, and the convergence of insurance with broader financial services ecosystems. We explore how AI and machine learning are transforming underwriting, claims, and customer engagement, and how insurers are preparing for regulatory changes such as IFRS-17 and evolving data privacy requirements.
For strategic planners, technology leaders, and executives responsible for long-term technology roadmaps, these insights provide perspectives on where the industry is heading, what capabilities will be essential, and how to build systems that remain relevant as the industry continues to evolve.